First-hand experiences from former clients and families.
First and foremost Parked the RD was very helpful in helping me with all my needs as far as nutrition as well as the exposure we got was well needed and helped me very much. I never felt stuck in the house because we got to go on exposure outings. My therapist Katelyn was really great and understanding and helped me a lot along with all of the other staff. I highly recommend them. For nursing, they didnt just hand out medications, they were helpful, understanding and provided a safe place.
previous patientThe staff was amazing. The groups were well thought out and presented in a way that was easily understood and I could see the ways I could apply what I learned into my everyday real life.
previous patientI really appreciated the depths of which I was taught about CBT and ways to utilize it in my everyday life. I will forever be grateful to Monica for helping me restore relationships with my family and providing tools to enhance all of my relationships. Monica also helped me improve my relationship with my body and recognize my values and goals. Parker was my dietician and was understanding and kind. Parker was realistic about my goals and worked with me around actual food dislikes. I can honestly report I have an invested interest in nourishing my body and fueling it appropriately.
previous patientThis program is truly exceptional! I’ve been to several residential programs in the past, and the treatment team here is by far the best. Their support and guidance have helped me gain new perspectives and make meaningful progress in my recovery. The program itself is outstanding, and the location is beautiful. If you’re struggling with an eating disorder, I highly recommend choosing this place!
previous patientThe whole treatment team was very welcoming, sensitive and encouraging during my stay here. I think that is what I liked the best, that every person brought their own wisdom and care to my treatment journey.
previous patient"This program can be hugely beneficial to those seeking recovery, just so long as they are prepared to put in the effort required to move towards a better future. I appreciated the staff who would take the time to listen to us and speak to us as people. I'd like especially to thank Jess who did far more than just her job description as a nurse. She was wonderfully helpful and kind."
previous patientI really appreciated all the support the mhrw's gave to the patients. Also really appreciated the nurses and the dietitian.
previous patientthe staff was extremely kind and was so caring towards me. they were always understanding and tried to make me feel as comfortable as possible.
previous patientI am grateful for the time I had speaking with the Clinical director Angela and her sweet dog Sierra. She provided me with multiple tools and coping mechanisms to use when I feel distressed. I am thankful for Parker the dietitian for hearing me and helping me re learn negative eating habits. I am also thankful for 4 MHRWS Maria, Shante, Zach and Angelica. All 4 individuals showed me kindness and immense support.
previous patientThe peaceful environment that was provided and the rap around support were a huge help in supporting my child
CaregiverWe want to thank all the staff everyone was great with our daughter. Special thanks to Peter and Vanessa they are amazing.
CaregiverPeople were very supportive, when i told a problem to melanie the problem was taken care of and solved
Previous patientAll the staff was kind and caring for [my child's] care.
CaregiverI truly appreciate how the program normalized food for myself and my colleagues during my stay.
Previous patientMEGAN. She helped me understand why some of the staff said or did what they did, and ultimately helped me understand that they were all trying to help me and get me to my goal.
Previous patientI love the structure and the therapist Angela and dietitian Vanessa were amazing, I felt like I could reach out and would answer right away.
CaregiverMegan and Vanessa are amazing and we wish we could take them with us!! I felt that the chef's meals helped expand my daughter's palate, which will make it easier to support her at home.
CaregiverThe staff, such as Hannah, were great, and I appreciated their company. They treated me and the patients with consideration and kindness. I felt better about being here with the staff.
Previous patientI liked their various snack options and how nice and clean the environment was it was very comfortable and nice
Previous patientwhat i liked about the program is that we have a good chef that cooks the food fresh and a good dietitian who normalizes everything in treatment like on a daily basis and all therapists are most easy going and the nurses also and the mmrw's are mostly doing their job correctly.
Previous patientWhat I liked best about the program is the support from the people - both staff and the other patients here. It was fun playing games/talking with the other patients.
Previous patientWhat I liked about the program was that some of the staff were funny and that the bed was better than at home.
Previous patientIn my personal opinion, I feel like being in a 24/7 controlled environment was extremely beneficial in treating my eating disorder. Being surrounded by people with the same struggles as I initially seemed like a red flag, but I was really able to make bonds with those around me. My therapist was relatively responsive to my problems, but my only problem was that I never felt like I had a concrete answer. Overall, I would say my experience here was positive. Also, give nurse Jazmin a raise!!
Previous patientI liked that everyone was very friendly and welcoming. The staff was very responsive and kept me in the loop about everything regarding my son.
CaregiverI appreciate the openness of his treatment plan and communication. I was able to call and connect with him and that reassured me that my son was doing well. The visits were comforting and allowed space for me to connect with my child. Carly always left space open for us to air any further concerns about his treatment and development.
CaregiverI liked the staff the most but more specifically Francesca and Shirley
Previous patientI like being able to do homework and being able to connect to staff when I have issues or questions about my discharge
Previous patientAll staff are super kind and I appreciate all of them so much. I hope they all are well after my discharge
Previous patientCarly worked well with [my child] to give her skills to help her cope communication when on outings and keep staff phone with them
CaregiverGina got dad to adjust meds, she’s awesome! Carly is amazing, she listened and helped us out so much. All of the staff was so kind and helpful as well. The home like environment was really nice, especially after coming from the hospital.
CaregiverThe staff were superb. My daughter was treated so beautifully and I will always be grateful for their support (both to my daughter and us, her parents). Carly was amazing.
CaregiverStaff members were helpful and kept us safe during conflicts with other clients. They always put our comfortability first and was always available to talk. I felt supported and understood, and they helped by giving advice and a third party perspective on issues dealt at home. Clinicians were amazing and I felt immensely supported.
Previous patientThe communication through the process was amazing. As a parent, I felt like [my child] was heard and their needs really considered
CaregiverThe staff are very good with kids. They gave me recommendations on stuff I would like to improve on my health, such as giving me workouts they did that helped them, one staff gave me their hair treatment routine so I can grow my hair once I leave.
Previous patientI loved how everyone here actually cared about all of the patients and how open everyone was. the people here were amazing especially monica the therapist. everyone made me feel understood and heard.
Previous patientMy interaction with staff was minimal but my daughter mentioned Carly and Duckee, in particular. She did not have anything negative to say about any of the staff and that is huge for her.
CaregiverThe staff at Sunol Hills Fremont are outstanding. Everyone was professional and empathetic. Thank you Carly for the Zoom meetings with us.
CaregiverThat my daughter got the proper treatment and is doing much better she was taught a lot of coping skills and staff were very polite and respectful at all times I really want to thank everyone here!!!
CaregiverI really found it beneficial that the program was so individualized. Out of all of the IOP/PHP programs that I have attended for eating disorders, Mid-Penn was by far the most helpful. Lindsay was incredibly supportive and I felt very comfortable opening up to her. In the past, it took me much longer to trust therapists and with Lindsay I felt comfortable pretty much on day one. She was a strong advocate for me and I am so thankful I had her as my therapist. Sarah was very helpful and she provided a lot of great support around the dietary part of my recovery. She monitored my intake closely on Recovery Record and would provide timely feedback as needed. In addition, distance running is something that I am passionate about and truly enjoy. Where other outpatient programs advised me to not engage in movement under any circumstance, Sarah helped me integrate distance running back into my life in a healthy/non-disordered way and taught me how to engage with it without letting the eating disorder sneak back in. Dr. Duvvuri was a tremendous support around the medication piece. He was very thorough in his sessions and would collect my feedback around my mood and thoughts before recommending any changes to my medication. I have a tendency to react differently to a lot of medications. Other psychiatrists I've seen in the past would just brush it off. Dr. Duvvuri would carefully listen and provide helpful feedback.
previous patientI really appreciated the care and support shown by every single staff member. The community that’s been built is really something to be proud of as it’s fostered a supportive relationship between staff and patients alike. Anytime I had a question or feedback, I felt heard. Anytime I struggled and felt like I failed, I was met with kindness, support and never put down for making a mistake. Sarah always met me where I was at while still challenging me which helped me be successful with my meal plan in a personable and approachable way. I was able to reach milestones at a pace that didn’t feel formulaic but rather individualized and bespoke to my own journey. Lindsey promoted an environment of trust that made me feel cared for and supported throughout the entire process. She also helped me gain perspective and clearer understanding of myself and my experiences that no one’s brought to light through years of therapy previously. Dr. D is incredibly knowledgeable and eager to share his expertise while listening to my own thoughts and questions without being disparaging. Kathy is a gem of a person who cares about everyone and ensures things get done in a timely and effective manner. Irini, while newer, strived to innovate processes for the betterment of patients’ progress while being warm and welcoming. Diane provided insight and constructive reframing to help me reach weekly attainable goals. The way the staff coordinates and communicates with one another helped make the continuity of care seamless throughout my time in treatment.
previous patientAt Sunol Hills, we’re always improving. Your feedback helps us understand what’s working and where we can grow.
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the staff were very caring and supportive. Monica was my therapist and she is awesome so helpful and full of great vibes and great spirit. she helped me through the hardest days and minutes of my life. I am so grateful to her. Galina
previous patient